Practice Policies & Patient Information
Accountable/Named GP
An accountable GP will be assigned to every patient and where a preference is expressed reasonable efforts will be made to accommodate this.
Health Checks
You will be offered a health check when you join the practice. Any patients aged 16 –74 years who have not had a consultation within the last three years may request a consultation.
Patients 75 years and over who have not had a consultation within the last twelve months may request a health check with one of our practice team. If you are unable to attend the surgery, a home visit could be arranged.
Complaints Procedure
What happens when I complain?
Stage One
We hope that most problems can be sorted out locally and informally. This should be done, if you feel able to, by first speaking to the member of staff who you have already had contact with. If the complaint is about that person, ask to see the person in charge. Tell them clearly that you are not satisfied and why.
Stage Two
How our Formal Complaints procedure works
If we have been unable to resolve your concerns with the person in charge or if you have asked for your complaint to be registered as formal the following procedure will take place:
What action can I take if I am not happy with the outcome of my complaint?
If you are dissatisfied without final response, you should contact the Practice Manager in the first instance to discuss your concerns further. We will ensure that every effort is made to satisfactorily address any outstanding issues.
In the event that you believe the organisation has not provided a satisfactory response to the matter that you confirmed in your initial correspondence you can contact Black Country ICB Time2Talk team on the contact details below.
Black Country ICB Time2Talk team
Telephone : 0300 0120 281 and select Option 4
Email: bcicb.time2talk@nhs.net
Address: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH
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Learn More
Data Protection – PPG Privacy Notice
GDPR – Children’s Privacy Notice
GDPR – COVID 19 Privacy Notice
GDPR – Data Protection Privacy Notice for Patients
GP Net Earnings
Publication of GP Net Earnings (Health & Beyond Partnership)
All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Health & Beyond in the last financial year was £56,918 before tax and National Insurance. This is for 8 full time GPs, 12 part time GPs and 6 long term locums who have worked in the practice for more than 6 months.
31-03-2023
How we use your Information
Practice Charter
We welcome comments from all our patients, and we will never discriminate on grounds of race, gender, social class, religion, sexual orientation or appearance, disability or medical condition.
Policy on Violent or Abusive Patients
We are committed to always being courteous, professional and respectful toward everyone that comes to our surgeries. We expect our patients to treat our staff in a similar respectful way.
The practice operates a Zero Tolerance Policy Health and Beyond and therefore will not tolerate Rude, Bullying or Aggressive behaviour by patients or family/carers toward our staff or other patients. We take seriously any threatening, abusive or violent behaviour patients exhibiting this behaviour will be warned to stop their behaviour immediately.
If they persist, we may exercise our right to take action to have them removed, immediately if necessary, and also from our list of patients through the NHS Zero Tolerance Removal procedure. Persons removed from the practice list will be made to find alternative care.
Training Practice
We are an accredited training practice and believe in helping the future of healthcare and for that reason from time to time we have Medical Students at the centre & help them with the development in a variety of skills you will always be informed and asked for consent for them to be part of a consultation and you do have the right to decline.
Wolverhampton GP dashboards (to include Covid data)
Background and Purpose
This project will receive Wolverhampton GPs (Non-VI) data from the Graphnet* system which is authorised by Wolverhampton Practices to extract data from their systems. This will enable analysis work to risk stratify and identify patients at risk. By doing this it will be possible to align primary, secondary and community care more closely with the aim of improving patient outcomes and supporting patients to remain safe and healthy.
Note: Graphnet have in conjunction with Wolverhampton CCG agreed to provide GP practice data following the Covid-19 outbreak so that RWT can utilise this data to help provide anticipatory care on a Wolverhampton – wide level. This data will be utilised to help analyse and be proactive in managing the Covid-19 outbreak in the first instance by integrating GP data with Trust data. However, the Wolverhampton health economy needs this resource and functionality to not only manage any future health emergencies but also use this data to provide population level anticipatory care.
As a result of the greater understanding of service needs, transformation of healthcare across Wolverhampton can be achieved. Potentially this could be through pooling of resources, providing budgetary flexibility across primary, secondary and community care, will improve the ability to act at scale on a defined population, managing long term conditions on a unified basis.
It will also improve the justification to invest in staff and infrastructure in primary care. The close working links that will be developed between primary, secondary and community care teams will allow novel extended clinical and managerial roles.
The anticipated patient benefits include:
- Improved access to primary care
- Improved primary prevention
- Improved secondary and tertiary prevention
- Unified risk stratification and complex care management
- Reduction in inappropriate emergency care usage
- Improved End of Life Care
- Covid 19 Disease management and also future disease outbreak management
The anticipated benefits to front line clinical staff include:
- Improved communication and joint working between primary, secondary and community clinicians.
- Improved working lives for GPs and primary care teams.
This work has already been done with the RWT VI practices (for general risk stratification) and now seeks to extend the project to the Non-VI practices to supported the purposes stated above.
There is a plan for informing patients of this new use of information. This includes:
- Due to the Covid 19 emergency, Wolverhampton CCG have agreed on behalf of GPs in Wolverhampton to provide data immediately to RWT to manage this outbreak for the benefit of the Wolverhampton population.
For other uses of the data the Trust will work with Practices to implement a patient fair notice data processing strategy, which includes:
- GP Practice posters – This illustrates the benefits of the project as well as outlining who to contact if patients have concerns and also that they are able to opt-out of sharing their data. These posters will be displayed in practices from the point that the GP practices sign the Data Sharing Agreement and a go live date is agreed.
Fair notice letter – A letter has been constructed and finalised with the help of the IG implementation group and also the PPG’s who have fed back comments and necessary changes.
Data flows and Mapping between the GP practices and RWT